Return Policy
Last Updated: June 2026
At Fashion Nova, we want you to love your purchase. If you are not fully satisfied, we’re here to help with returns and exchanges under the conditions below.
1. Return Eligibility
We accept returns on eligible items that meet the following conditions:
- Items must be returned within 30 days of delivery
- Items must be unworn, unwashed, and in original condition
- All original tags and packaging must be attached
- Final sale items are not eligible for return
2. Non-Returnable Items
The following items cannot be returned or exchanged:
- Final sale / clearance items
- Intimates, swimwear, and bodysuits (for hygiene reasons)
- Accessories and beauty products
- Gift cards
3. Return Process
To initiate a return:
- Contact us at support@bigandtalldxll.com
- Provide your order number and reason for return
- Our support team will provide return instructions
- Ship the item back using the provided return guidelines
Once your return is received and inspected, we will notify you of approval or rejection.
4. Refunds
- Approved returns will be refunded to your original payment method
- Processing time may take 5–10 business days after approval
- Shipping fees are non-refundable
- If applicable, return shipping costs may be deducted from your refund
5. Exchanges
We currently offer exchanges based on availability. If the item you want is unavailable, a refund may be issued instead.
6. Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at:
We will resolve the issue as quickly as possible.
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank or payment provider
- Contact your credit card company (processing may take time)
- If still unresolved, contact us for assistance
8. Contact Us
If you have any questions about returns or refunds, please reach out:
Email: support@bigandtalldxll.com
Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (PST)