Return Policy

Last Updated: June 2026

At YoungLA, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a simple return process under the conditions outlined below.

1. Return Eligibility

To be eligible for a return, items must meet the following requirements:

• Unworn, unwashed, and in original condition
• All original tags attached
• Returned within the allowed return window
• Accompanied by proof of purchase or order number

Items that do not meet these conditions may not be accepted.

2. Return Window

Customers may request a return within 14–30 days of receiving their order (depending on your region or promotion terms).

After this period, returns may not be accepted.

3. Non-Returnable Items

Certain items cannot be returned, including:

• Final sale or clearance items
• Gift cards
• Items marked as non-returnable
• Products that have been worn, washed, or damaged by the customer

4. How to Start a Return

To initiate a return, please follow these steps:

1. Contact our customer support team
2. Provide your order number and reason for return
3. Wait for return approval and instructions
4. Ship the item back using the provided guidelines

Contact Email: support@bigandtalldxll.com

5. Refunds

Once your return is received and inspected:

• We will notify you of approval or rejection
• Approved refunds will be processed to your original payment method
• Processing time is typically 5–10 business days, depending on your bank or payment provider

6. Shipping Costs

• Return shipping costs are typically the responsibility of the customer
• Original shipping fees are non-refundable
• If the return is due to a defective or incorrect item, we will cover the return shipping cost

7. Exchanges

We currently do not guarantee direct exchanges. If you need a different size or color, we recommend placing a new order and returning the original item.

8. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 7 days of delivery with photos, and we will resolve the issue as quickly as possible.

9. Contact Us

If you have any questions about returns or refunds:

Email: support@bigandtalldxll.com

Thank you for shopping with YoungLA. We appreciate your support.